Your questions. Answered.

We work with opticians, and your prescription lenses are made and fitted in an optometry lab. Whether you choose a classic tint or light-adaptive lenses, your frames and prescription are checked before your new lenses are fitted.

Most full-rim frames in good condition are suitable. Half-rim, rimless and wraparound frames need an individual frame check. Our optical partner confirms suitability after inspecting your sunglasses.

Once your sunglasses arrive, we check their condition, your prescription and your chosen lenses. If anything needs clarification or an individual review, we'll discuss the options with you before proceeding. Your new lenses are then made and fitted in an optometry lab, and your sunglasses are sent back to you.

It usually takes around 14 days. Timings can vary depending on your prescription, lens choice and any frame checks needed. We'll confirm your expected turnaround once your sunglasses have arrived and been checked.

You'll need a valid, up-to-date prescription. You can upload a copy, enter the details or choose to supply it later when starting your order. Pupillary distance (PD) is also needed to position your lenses correctly. If you don't know it, we'll review the measurements needed rather than guess. Complex prescriptions are reviewed individually.

For sunglasses, don't wear dark lenses in your measurement photo — your pupils need to be clearly visible. If a measurement photo is needed, use this sunglasses method:

1. Wear glasses with clear, transparent lenses, rather than your sunglasses.
2. Hold a standard-sized card above your eyes to provide a scale. Use a blank card or cover any personal and payment details without hiding its edges.
3. Take a clear, passport-style photo with your head in a natural position and both eyes open, looking straight at the camera — not up, down or to the side.
4. Keep the camera roughly an arm's length away, with your whole face and the card's edges visible.

For single-vision lenses, an accurate PD may mean a photo isn't needed. If your existing lenses already contain your prescription, ask whether the required measurements can be taken from them. Varifocal and bifocal lenses also need fitting-height measurements, even when your PD is known. We'll confirm what is needed for your order before fitting.

We provide a prepaid shipping label. Use sturdy packaging or request a postage pack, wrap your sunglasses carefully and include your order reference. If you prefer to arrange your own delivery for extra peace of mind, you can do so at your own cost.

Pack your sunglasses in a protective case, then place that case inside a firm box with padding around the edges so nothing shifts during transit. Include your order reference, and use the prepaid label we provide or arrange your own delivery.

Every frame is inspected before work begins. If yours looks too fragile to work with, we'll return it to you safely and free of charge.

In rare cases frames can still be damaged despite careful handling. Damage of this kind is at the customer's risk, and repairs, where possible, are an optional paid add-on.

Package your sunglasses securely in a protective case and sturdy outer box. For extra peace of mind, you can arrange and pay for Royal Mail Special Delivery instead of using the prepaid label. Check the service's compensation limits and exclusions before posting, especially for high-value frames, and keep your proof of postage.

Your frames are inspected before fitting, and any concerns about their condition or suitability will be discussed before work begins. If damage occurs, we'll explain what has happened and discuss the next steps with you. Repairs, where possible, are an optional paid add-on — they are not included as a free service.

Your sunglasses should retain their original fit, but if they feel different after the lenses are replaced, an optician can check and adjust them. Ask about any adjustment charge first. If you have concerns, speak to us before arranging to send your frames back.

We'll explain any suitability concerns and return your frames free of charge if they aren't suitable or you decide not to go ahead.

We offer a 30-day money-back guarantee. If you're not happy with your new lenses, get in touch so we can discuss the concern and guide you through the return.

If you would like your original lenses re-fitted, include them with your returned frames. We can re-fit them as part of the return. Your new lenses also remain covered by our separate manufacturing-fault warranty.

Every pair of new lenses is covered by our 12-month warranty against manufacturing faults. If something isn't right, get in touch before posting your sunglasses back, so we can advise on the best next step.

Fit or prescription concerns may need an adjustment or review rather than a full return. We'll discuss the issue with you and explain the options.

Yes. Our service is for customers aged 16 and over. We cannot supply prescription lenses to anyone under 16.